Contacts
We are here to help before, during and after your booking. Choose the most convenient way to contact us.
Instant answers
Your question may already be answered
Before contacting us, see if you can find what you need here. Available at any time.
Ways to contact us
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Manage my booking
View, change or cancel your booking with your email and booking reference.
Open booking management
Customer support in Portuguese, English and Spanish.
Before contacting us
To help us answer faster, have your booking reference and the email used for the booking ready. Many changes — dates, extras or cancellation — can be made directly in «Manage booking», at any time.
Problems at pick-up
If a problem arises at the rental desk (for example with the card or the deposit), contact us by phone or WhatsApp with your booking reference. See also the guide «What to know before you rent» to avoid the most common issues.